1. Limited Spots / Slot Caps

1.1 Discounted and scholarship slots are limited each month or quarter for each service and package.

1.2 Once a tier’s available slots are filled, that discount will no longer be available until the next period.

1.3 Clients may book at full rate or be added to a waitlist for discounted slots.

2. Tier Duration Limits

2.1 Discounts are typically valid for a fixed number of sessions (for example, up to 4 or 6 sessions) before we reassess.

2.2 For Board & Train programs, discounts apply per program, not indefinitely.

3. Self-Selection & Honesty Principle

3.1 Clients choose which discount tier fits their current financial situation.

3.2 We do not require tax returns or intrusive documentation; we trust your honesty.

3.3 We reserve the right to ask for a brief statement of need only for deep scholarship requests (70–100% off).

4. Review & Reclassification

4.1 If a client remains in a deep discount tier for multiple cycles without change, we may reach out and suggest reviewing whether a higher tier is appropriate.

4.2 We may ask for transparency or conversation in such cases. This is not to judge, but to ensure resources are used wisely.

5. Deep Support / Scholarship Priority

5.1 Deep discounts (70–100% off) are reserved for clients facing severe hardship, urgent behavioral or safety concerns, rescue/foster dog situations, or other critical circumstances.

5.2 These are rare and awarded case by case.

5.3 A brief statement of need is acceptable and expected for scholarship requests, but we still aim to keep the barrier low and respectful.

6. No Punitive Consequences for Needing Support

6.1 Choosing a discount or scholarship tier does not mean you will be judged or treated differently by our team.

6.2 Selecting a lower discount tier today does not bar you from higher tiers later, if your situation changes.

7. Support from Full-Rate Clients / Pay-It-Forward

7.1 Clients who pay full rate help make discounted and scholarship slots possible.

7.2 If you can, you’re welcome to contribute a small additional amount to help subsidize another family’s training.

8. Policy Transparency & Updates

8.1 This policy is publicly available on our website and shared with all clients.

8.2 We reserve the right to update or adjust this policy to maintain balance between access and sustainability.

8.3 If changes are made, we will notify current and prospective clients in advance